ITIL® 4 Specialist: Collaborate, Assure and Improve Training

Course 1340 Advantage Plan Course

Duration: 3 days
Exam Voucher: Yes
Language: English
Level: Intermediate

This course is for anyone who is preparing to sit the ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) examination. The aim is to provide you with an understanding of the key concepts, principles, value and challenges of the five practices that make up the ITIL® 4 Specialist: Collaborate, Assure and Improve course. These practices are:

Relationship management
Supplier management
Service level management
Continual improvement
Information security management

ITIL 4 Specialist: CAI Training Delivery Methods

In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.

ITIL 4 Specialist: CAI Training Information

In this course, you will learn:
- The key concepts of the CAI practices
- The processes of the CAI practices
- The roles and competencies of the CAI practices
- How information and technology support and enable the CAI practices
- The role of partners and suppliers in the CAI practices
- How the ITIL capability model can be used to develop the CAI practices
- Recommendations for succeeding in the CAI practices
Training Prerequisites

ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate

Necessary Preparation

None
Exam Information
- 60 questions
- Multiple choice
- 39 out of 60 marks required to pass (65%)
- 90 minutes
- Closed book.
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

ITIL 4 Specialist: CAI Training Outline

Relationship Management

In this module, you will learn how to:

Establish a common approach to relationships and relationship management that can be adopted and followed across the organisation
Ensure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers
Promote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation
Identify and manage stakeholders and their interests
Measure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL Maturity Model.

Supplier Management

In this module, you will learn how to:

Ensure the effective use of third-party services by establishing a common approach to sourcing strategy and managing supplier relationships
Maintain a single point of control on active and planned supplier contracts and services
Define strategies for the use of suppliers’ and partners’ services, to evaluate and select suppliers, and to ensure that consumed services meet or exceed agreed service levels, the cost of the consumed services is optimal, and associated risks are understood and controlled
Improve customer satisfaction and loyalty
Measure, assess and develop the Supplier Management practice capability in their organisation by using the ITIL Maturity Model

Service Level Management

In this module, you will learn how to:

Set and manage a shared view of the quality of services between the service provider and the service consumer, aimed at all key stakeholders on both sides
Monitor and evaluate the actual service quality and continual improvement of the services and agreements
Translate stakeholder expectations and needs into metrics, then organize and manage the resources appropriately
Manage ongoing delivery and improvement of services through a well-documented agreement such as the service level agreement (SLA)
Measure, assess and develop the Service Level Management practice capability in their organization by using the ITIL Maturity Model

Continual Improvement

In this module, you will learn how to:

Adapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS)
Enhance product and service quality, reliability and responsiveness
Improve their overall capabilities to deliver and manage services efficiently
Develop an organizational culture of engagement, empowerment and innovation
Measure, assess and develop the Continual Improvement practice capability in their organization by using the ITIL Maturity Model

Information Security Management

In this module, you will learn how to:

Ensure in conjunction with other ITIL Practices that an organization’s products and services meet the required level of information security for all involved parties
Protect the technology and data assets crucial for the organization’s operations, including from loss of reputation and financial consequences
Protect the organization, its employees and its customers from cyber crime
Provide a clear picture of information security threats and vulnerabilities
Measure, assess and develop the Information Security Management practice capability in their organization by using the ITIL Maturity Model

Select Commercial or Government Pricing

$2,885

3-day instructor-led training course
Official course content and curriculum
PeopleCert Exam Voucher included
Take2 exam re-sit included (eligible on public events)
After-course instructor coaching benefit included
Available for Private Team Training

Would you like to take this course as a team?

Dec. 9 - 11 9:00 a.m. - 4:30 p.m. EST

Herndon, VA or Virtual
Jun. 2 - 4 9:00 a.m. - 4:30 p.m. EDT

Herndon, VA or Virtual

$2,539

3-day instructor-led training course
Official course content and curriculum
PeopleCert Exam Voucher included
Take2 exam re-sit included (eligible on public events)
After-course instructor coaching benefit included
Available for Private Team Training

Would you like to take this course as a team?

Dec. 9 - 11 9:00 a.m. - 4:30 p.m. EST

Herndon, VA or Virtual
Jun. 2 - 4 9:00 a.m. - 4:30 p.m. EDT

Herndon, VA or Virtual

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ITIL 4 Specialist: CAI Training FAQs

The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.

Relationship management
Supplier management
Service level management
Continual improvement
Information security management

This combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams, and who are looking to attain ITIL Practice Manager designation.

To achieve the ITIL 4 Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module (like the course offered on this page) plus the ITIL Specialist: Create, Deliver and Support module.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.