Introduction to Business Process Improvement (BPI) Training

Analyzing the organizational mission and vision 

• Pinpointing influences on business 
• MOST (Misson, Objective, Strategies, Tactics) 
• Five forces 
• PESTLE (Political, Economic, Social, Technological, Legal, Environmental) 
• SWOT (Strengths, Weaknesses, Opportunities, Threats) 

Developing a communication plan 

• Identifying key stakeholder's needs 
• Defining the phases of communication 

Creating a Process Inventory 

• Defining different documentation methods
• Determining Business Rules
• Applying process prioritization techniques

Enhancing your modeling skills

• Evaluating modeling techniques and fundamental principles
• Modeling a cross-functional activity diagram

Designing appropriate measurements

• Linking business drivers to measurements
• Identifying Key Performance Indicators (KPIs)

Relating process measures to business drivers

• Analyzing process performance
• Recognizing the causes of poor process performance
• Time
• Cost
• Quality
• Satisfaction

Leveraging problem analysis criteria

• People
• Technology
• Business rules
• Materials
• Investigating root cause using problem mapping tools
• Relating root cause analysis to a business process

Designing appropriate success criteria

• Optimizing vs. enhancing your business process
• Focusing on customer needs
• Determining value and uniqueness
• Dissecting the "To-Be" process

Assessing process performance

• Deriving KPIs from business drivers
• Developing a KPI dashboard
• Creating an assessment plan for your own process

Maximizing stakeholder buy-in

• Targeting key stakeholders
• Identifying stakeholder communication styles
• Differentiating approaches based on the project phase

Driving Change in organizations

• Determining barriers to change
• Identifying positive and negative forces for Change
• Developing and applying a force field analysis approach

Facilitating acceptance in your organization

• Determining organizational necessities
• Communicating innovation effectively
• Preparing the implementation plan

Implementing continuous improvement

• Recognizing the history of continuous improvement
• Shadow pyramid
• Six Sigma
• TQM (Total Quality Management)
• Deploying SCARF (Status, Certainty, Autonomy, Relatedness, and Fairness) to empower stakeholders

Creating a BPIC (Business Process Improvement Center)

• Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
• Applying the BPI framework using the BPIC
• Promoting a structured approach to BPI

Focusing on feedback and measurement

• Appraising BPI processes in organizations
• Prioritizing changes using the Ease/Impact matrix
• Detailing the BPI implementation plan