1-Day Instructor-Led Training
Microsoft Official Content
Microsoft Exam Voucher Included
After-Course Instructor-Coaching Included
Introduction to Microsoft 365 and AI Administration (AB-900)
Course 8767
- Duration: 1 day
- Exam Voucher: Yes
- Language: English
- Level: Foundation
This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilise AI to automate tasks, enhance collaboration, and personalise user experiences across the Microsoft 365 suite.
Microsoft 365 AI Administration Delivery Methods
Online
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Microsoft 365 AI Administration Course Information
Course Benefits
- Cut through the Copilot confusion by understanding the differences between Microsoft 365 Copilot and agents — and exactly when to use each one.
- Avoid costly deployment mistakes with a clear roadmap for licensing, permissions, data access, and organisational readiness.
- Strengthen governance and security by learning how to manage prompts, control access, and implement approval workflows that keep AI use compliant.
- Drive real adoption with practical strategies for monitoring usage, identifying value, and helping teams get meaningful results from Copilot.
- Build and manage agents confidently without needing a development background, using step-by-step processes for creation, testing, publishing, and lifecycle management.
- Improve operational efficiency by learning how to monitor, adjust, and optimise Copilot usage and billing — especially in pay-as-you-go environments.
Prerequisites
- Students should have basic functional experience with Microsoft 365 services.
- Students must have a proficient understanding of general IT practices.
Exam Information
Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (beta) - Certification
Microsoft 365 AI Administration Course Outline
Explore Microsoft 365 Security Foundations
A foundational dive into Microsoft 365 security, built around Zero Trust, layered protection, threat intelligence, and identity security. Learners walk away with a strong understanding of how Microsoft 365 keeps organisations secure and what admins should prioritise.
Topics:
- Zero Trust principles and real-world implementation
- Threat protection and Microsoft 365 threat intelligence
- Identity, authentication, and access control
- Microsoft Entra identity & access management
- Troubleshooting and monitoring identity security
Introduction to Microsoft 365 Core Services & Admin Controls
A guided introduction to how Microsoft 365 works behind the scenes — including the admin center, core collaboration services, and essential identity and security foundations for admins getting started.
Topics:
- Microsoft 365 ecosystem, apps, and service architecture
- Microsoft 365 admin center and key admin tools
- Core workloads: Exchange, Teams, SharePoint
- Security, identity, and compliance foundations
- Role-Based Access Control (admin roles & permissions)
Protect and Govern Microsoft 365 Data
An overview of Microsoft Purview and the modern data governance capabilities used to secure sensitive data, detect and respond to risks, maintain compliance, and support AI-driven collaboration in Microsoft 365, including Copilot.
Topics:
- Microsoft Purview and data governance
- Identifying and responding to data risks
- AI-powered discovery, compliance tools, and eDiscovery
- Oversharing detection and access governance in SharePoint
- Data protection considerations for Microsoft 365 Copilot
Explore Microsoft 365 Copilot and Agents
A comprehensive introduction to Microsoft 365 Copilot and agents, covering how they work, what they can do, how they’re licensed, and how organisations can deploy them effectively. Learners get a clear understanding of when to use Copilot versus agents and how both support modern AI-driven productivity.
Topics:
- Overview of Microsoft 365 Copilot
- What agents are and how they function
- Copilot vs. agents: key differences and use cases
- Copilot licensing models
- Planning and deployment considerations
- Real-world business use cases
Perform Basic Administrative Tasks for Microsoft 365 Copilot
A practical guide for administrators responsible for Copilot operations, including licensing, billing, usage tracking, governance, and driving adoption across the organisation.
Topics:
- Managing Copilot licenses and pay-as-you-go billing
- Monitoring and adjusting Copilot usage
- Tracking adoption and usage trends
- Prompt management and governance
- Operational best practices for supporting Copilot
Perform Basic Administrative Tasks for Microsoft 365 Copilot Agents
This module walks administrators through the full lifecycle of Copilot agents — from creation and testing to publishing, permissioning, governance, and ongoing monitoring across Microsoft 365 and Power Platform tools.
Topics:
- Creating Microsoft 365 Copilot Chat agents (multi-step process)
- Creating SharePoint agents
- Testing, editing, and refining agents
- Managing user access and permissions
- Approval workflows and agent governance
- Monitoring and managing the agent lifecycle
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Microsoft 365 AI Administration FAQs
This course is designed for professionals who need to understand, deploy, or manage Microsoft 365 Copilot and Copilot agents within their organisations. Typical attendees include:
- Microsoft 365 administrators responsible for enabling, securing, and supporting Copilot.
- IT professionals and solution owners preparing to roll out Copilot or agents at scale.
- Business analysts, power users, and automation leads interested in creating or managing Copilot agents.
- Security, compliance, and governance teams who need insight into access controls, prompt governance, and responsible AI usage.
- Technical project managers or change managers driving Copilot adoption and user readiness.
No advanced coding experience is required — just familiarity with Microsoft 365 tools and basic admin concepts.
Yes. The course focuses on practical, admin-friendly steps for creating, testing, publishing, and managing agents. No coding background is required.
No.
Yes. The course focuses on practical, admin-friendly steps for creating, testing, publishing, and managing agents. No coding background is required.
You should be comfortable navigating Microsoft 365 and understand basic admin concepts such as roles, permissions, and identity. Deep technical expertise is not necessary.