ITIL® 4 Specialist: Monitor, Support, and Fulfil Training

Course 1286

Duration: 3 days
Exam Voucher: Yes
Language: English
Level: Intermediate

The ITIL 4 Specialist: Monitor, Support, and Fulfil combined practice module is for IT professionals who aim to establish effective cross-practice collaboration and service value streams.

The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.

This course is part of the ITIL Practice Manager Certification course series.

ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to:

Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
Integrate the practices in the organization’s value streams
Understand the interfaces and synergies across these five practices
Apply metrics and practice success factors to improve performance
Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model

ITIL 4 Specialist Monitor Support and Fulfill Course Delivery Methods

In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.

ITIL 4 Specialist Monitor Support and Fulfill Training Information

In this course, you will receive:

Official course content and curriculum
PeopleCert Exam Voucher included
Take2 exam re-sit included (eligible on public events)
After-course instructor coaching benefit included

Training Prerequisites

ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate

Certification Information

Exam Information

60 questions
Multiple choice
39 out of 60 marks required to pass (65%)
90 minutes
Closed book.

Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.

ITIL 4 Specialist Monitor Support and Fulfill Training Outline

Incident Management (INM)

In this module, you will learn how to:

Explain and describe key concepts of INM
Describe the key inputs, outputs, and activities of the processes of INM
Integrate INM in the organization’s value streams
Describe the roles and competences of INM
Know how to position INM in the organizational structure
Explain how information and technology support and enable INM
Understand the role of partners and suppliers in INM
Understand how the ITIL capability model can be used to develop INM
Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

Service Desk (SD)

In this module, you will learn how to:

Explain and describe key concepts of SD
Describe the key inputs, outputs, and activities of the processes of SD
Integrate SD in the organization’s value streams
Describe the roles and competences of SD
Know how to position SD in the organizational structure
Explain how information and technology support and enable SD
Understand the role of partners and suppliers in SD
Understand how the ITIL capability model can be used to develop SD
Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

Service Request Management (SRM)

In this module, you will learn how to:

Explain and describe key concepts of SRM
Describe the key inputs, outputs, and activities of the processes of SRM
Integrate SRM in the organization’s value streams
Describe the roles and competences of SRM
Know how to position SRM in the organizational structure
Explain how information and technology support and enable SRM
Understand the role of partners and suppliers in SRM
Understand how the ITIL capability model can be used to develop SRM
Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

Monitoring and Event Management (MEM)

In this module, you will learn how to:

Explain and describe key concepts of MEM
Describe the key inputs, outputs, and activities of the processes of MEM
Integrate MEM in the organization’s value streams
Describe the roles and competences of MEM
Know how to position MEM in the organizational structure
Explain how information and technology support and enable MEM
Understand the role of partners and suppliers in MEM
Understand how the ITIL capability model can be used to develop MEM
Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

Problem Management (PRM)

In this module, you will learn how to:

Explain and describe key concepts of PRM
Describe the key inputs, outputs, and activities of the processes of PRM
Integrate PRM in the organization’s value streams
Describe the roles and competences of PRM
Know how to position PRM in the organizational structure
Explain how information and technology support and enable PRM
Understand the role of partners and suppliers in PRM
Understand how the ITIL capability model can be used to develop PRM
Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

Get This Course $2,885 GOV $2,539

3-Day Instructor-Led Training
Official PeopleCert Course Content And Curriculum
After-Course Instructor Coaching Included
Exam Voucher Included
Take2 Exam Retake Included (For Publicly Scheduled Courses)
Available For Private Team Training

#1286

Dec 17 - 19 9:00 AM - 4:30 PM EST

Herndon, VA or Virtual
Mar 25 - 27 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual
Jun 16 - 18 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual
Sep 16 - 18 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual

3-Day Instructor-Led Training
Official PeopleCert Course Content And Curriculum
After-Course Instructor Coaching Included
Exam Voucher Included
Take2 Exam Retake Included (For Publicly Scheduled Courses)
Available For Private Team Training

#1286

Dec 17 - 19 9:00 AM - 4:30 PM EST

Herndon, VA or Virtual
Mar 25 - 27 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual
Jun 16 - 18 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual
Sep 16 - 18 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual

Bring this or any training to your organization
Full-scale program development
Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching

#1286

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ITIL 4 Specialist Monitor Support and Fulfill FAQs

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.

ITIL® 4 Practitioner: Incident Management
ITIL® 4 Practitioner: Service Desk
ITIL® 4 Practitioner: Problem Management
ITIL® 4 Practitioner: Service Request Management
ITIL® 4 Practitioner: Monitoring and Event Management

This combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams, and who are looking to attain ITIL Practice Manager designation.

To achieve the ITIL 4 Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module (like the course offered on this page) plus the ITIL Specialist: Create, Deliver and Support module.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.

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